Careers

 

Account Manager

Account Manager

Company Description:

ArtBinder is the leading technology partner for the art world. Our team is comprised of art world veterans dedicated to driving growth in galleries, collections and arts organizations. We believe in fresh ideas, taking risks and most importantly, putting our clients first. Our offices are located in the heart of the Chelsea district in Manhattan, among all our gallery clients.

Role Description:

We are looking for an Account Manager to join our growing Account Management team. Our Account Managers hold the vital responsibility of connecting with and assisting our international group of clients through all stages of their subscription, ensuring that their needs are met and their voices are being heard.

Responsibilities:

Facilitate all aspects of account management:

  • Organize and conduct onboarding and data migration, tutorials, and ongoing
    trainings and support
  • Communicate frequently with clients re. updates, news, fixes, and more
  • Troubleshoot glitches and bugs remotely and on site at art fairs
  • Proactively anticipate customer needs and potential issues
  • Identify potential upsell opportunities
  • Serve as a liaison between the client and our Product team by relaying client feedback on product functionality, feature requests, concerns, and suggestions
  • Coordinate with our off-site Accounting team regarding billing
  • Continually work to understand clients’ business objectives to help them get the most return on investment
  • Ownership of additional projects such as art fair sponsorships and partnerships, marketing collateral copy, client support material, social media strategy, etc.
  • Monitor competition to assess any threats to existing clients
  • Communicate and collaborate with the larger Account Management team to ensure processes are being followed at all times

Requirements:

  • Top-notch interpersonal skills: you love working with clients in a professional manner
  • Strong writing skills
  • The ability to multi-task and prioritize
  • Extremely organized and detail-oriented
  • Excellent project management skills and attention to process flow
  • The ability to stay calm under pressure
  • Must be willing to check email while out of the office and troubleshoot time-sensitive issues as they arise

Bonus Qualities:

  • Foreign language skills
  • Experience with SalesforceIQ
  • Direct art gallery/art fair experience
  • Interest in Product, UX, Marketing, or Software Development

Please email CV’s and cover letters to officemanager@artbinder.com