ArtBinder Checkout FAQ

Questions:

What is ArtBinder Checkout?
What is Stripe?
What galleries are eligible?
How do I sign up?
What are the fees?
Why are the rates different for European accounts?
Do I need a card reader?
How will I be paid?
When do I get paid?
Where can I view my transaction history?
Can I only create charges for works in my ArtBinder Pro inventory?
What types of cards are accepted?
What currencies can I create charges in?
How do I issue refunds?
How long does it take for a refund to be processed?
Are there any fees for issuing refunds?
Can a refund be cancelled?
My customer’s card was declined. What do I do?
Is Stripe PCI compliant?
P-C-What? I don’t know what that means.
So it’s safe to use ArtBinder Checkout?
I still have questions.

 

What is ArtBinder Checkout?

ArtBinder Checkout is a new feature that allows you to accept credit card payments for works, books, catalogs, or any other service your gallery offers – right from the app you already know and love! We’ve partnered with online and mobile payment experts at Stripe to make ArtBinder Checkout the fastest, easiest, and most convenient way for you to charge your customers instantly from an iPhone or iPad.

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What is Stripe?

Founded in 2011, Stripe is a company that is revolutionizing online and mobile payment processing, making it easy for businesses ranging from newly-formed start-ups to Fortune 500 companies to accept payments online. Stripe processes billions of dollars annually for thousands of companies, including Twitter, Facebook, and MoMa.

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What galleries are eligible?

Any ArtBinder Mobile account holder with a bank account in a Stripe-supported country can take advantage of this exciting new feature. Stripe currently supports bank accounts in the following countries: Australia, Canada, Denmark, Finland, Ireland, Norway, Sweden, United Kingdom, United States, Belgium, France, Germany, Luxembourg, The Netherlands, Spain, Austria, and Italy.

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How do I sign up?

Signing up for ArtBinder Checkout is extremely easy, and can be completed in under 5 minutes. Here’s how:

  • Sign into your CMS at http://login.artbinder.com
  • Click on the “My Account” button in the top-right corner
    Click the blue “Connect with Stripe” button in the ArtBinder Checkout box directly beneath your gallery information.
  • Fill out the short form and click the blue “Authorize access to this account” button. Or, if you already have a Stripe account, click the “Sign in” button at the top of the form. You’ll need the following information handy to complete the form:
    • EIN / Tax ID (or your country’s equivalent company ID number)
    • Your social security number (or your country’s equivalent individual ID number)
    • Bank Routing Number
    • Bank Account Number
    • Gallery contact information (address, phone, email, etc.)

That’s it! You’ll be returned to your ArtBinder account page, and you can now process transactions directly from within the ArtBinder app.

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What are the fees?

  • For non-European accounts: 3.9% + $0.30 USD
  • For European accounts, when charging a European card: 2.4% + €0.25*
  • For European accounts, when charging a non-European card: 3.9% + €0.25*
  • An international “currency conversion” fee of 2% will apply any time you process a charge in a currency foreign to your bank. Example: If you have a U.S. bank account but process a charge for €100, you would incur a €2.00 currency conversion fee, converted to USD at the prevailing exchange rate, on top of the normal charge.

* Instead of €0.25, the fixed fee in the UK will be 20p and in Denmark and Sweden will be 1.8kr.

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Why are the rates different for European accounts?

Fees for using ArtBinder Checkout are determined by Stripe, and prior to December 9, 2015, the percentage fee for all ArtBinder Checkout charges was 3.9%, regardless of account locality. However, on December 9, 2015, Stripe announced lower pricing for European accounts in response to new regulations from the EU. We automatically applied these new lower rates to ArtBinder Checkout. Should Stripe lower their rates in other localities in the future, those lowered rates would similarly apply to ArtBinder Checkout.

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Do I need a card reader?

No, you do not need to “swipe” a credit card to process transactions. You can simply type in the card numbers, expiration date, and security code – just like you would when ordering something via a website. However, we will be making ArtBinder-compatible card readers available soon, for faster in-person check out – drop us a note if you would like to be one of the first to try it out.

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How will I be paid?

  • Stripe will directly deposit funds into the bank account you specified when you set up your Stripe account, according to a schedule you define in your Stripe dashboard.
  • You can view the complete history of your “transfers” (deposits), including pending or upcoming deposits, in your Stripe dashboard. Just click on the “Transfers” button on the left-hand sidebar.

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When do I get paid?

  • Stripe will make daily, weekly, or monthly deposits to your bank account according to the schedule you specify at dashboard.stripe.com. By default, accounts in most countries will receive deposits daily for payments received either 2 or 7 days prior (depending on your country).
  • You will not receive a separate deposit for each payment you process in the app. Deposits are made for the combined total of payments received in the time frame your schedule specifies (daily, weekly, or monthly).
  • Note that depending on your bank, it could take an additional 2-3 business days for the deposit to post to your account.
  • Also note that your first deposit from Stripe could take up to seven days from the date of your first payment to be deposited to your account. Subsequent deposits will occur according to the schedule you specify.

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Where can I view my transaction history?

  • Your full transaction history, including inbound payments and transfers to your bank account, can be found on your Stripe dashboard. You can connect to the dashboard directly from the “My Account” page in your ArtBinder CMS.
  • You can also view the corresponding ArtBinder-generated invoice for all Stripe charges in the ArtBinder app or your ArtBinder CMS.

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Can I only create charges for works in my ArtBinder Pro inventory?

By using the “Direct Checkout” option you have the ability to process payments without assigning them to a specific work or works. This would allow you to accept payment for works that are not currently in your ArtBinder Pro inventory, or for other services that your gallery offers. When making a direct charge, be sure to make use of the notes field so you will know what the charge was for later on!

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What types of cards are accepted?

  • If your bank account is U.S.-based, you can accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards.
  • If your bank account is in one of the other supported countries, you can accept payments from Visa, MasterCard, and American Express cards.
  • Debit cards, gift cards, and prepaid cards can be accepted as long as they are one of the supported card types above.

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What currencies can I create charges in?

ArtBinder Checkout can accept payments in the following currencies: United States Dollar (USD), Euro (EUR), British Pound (GBP), Argentine Peso (ARS)*, Australian Dollar (AUD), Brazilian Real (BRL)*, Canadian Dollar (CAD), Danish Krone (DKK), Hong Kong Dollar (HKD), Japanese Yen (JPY), Mexican Peso (MXN)*, New Zealand Dollar (NZD), Norwegian Krone (NOK), South Korean Won (KRW), Swedish Krona (SEK), Swiss Franc (CHF), Turkish Lira (TRY), United Arab Emirates Dirham (AED), Colombian Peso (COP)*, South African Rand (ZAR), and Russian Ruble (RUB).

*Argentine Peso (ARS), Brazilian Real (BRL), Mexican Peso (MXN), and Colombian Peso (COP) are not on American Express.

*Please note that an international “currency conversion” fee of 2% will apply any time you process a charge in a currency foreign to your bank. Example: If you have a U.S. bank account but process a charge for €100, you would incur a 2.00 currency conversion fee, converted to USD at the prevailing exchange rate, on top of the normal fee.

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How do I issue refunds?

Issuing refunds is easy! Just follow the steps below, or if you’re a visual person you can watch this videoinstead.

  • From the Stripe dashboard, click the “payments” link in the left-hand sidebar.
  • Find the payment you want to refund from the list of payments and click it.
  • Click the “refund payment” button in the top-right corner of the payments detail view.
  • You’ll be asked if you want to issue a full refund or a partial refund. Make your choice and click the blue “Refund” button. That’s it!

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How long does it take for a refund to be processed?

  • Stripe submits all refunds to your customer’s bank immediately. However, in most cases it will take 5-10 business days for the funds to reappear in your customer’s account.
  • Note that in some cases where a refund is issued quickly, the refund may appear in the form of a “reversal,” meaning that the original payment will drop off of your customer’s bank statement and a separate credit is not issued.

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Are there any fees for issuing refunds?

Nope! When you refund a charge, the fees you paid to process the charge are also returned to you. That is, after charging and then completely refunding a payment, the net cost is zero. If you partially refund a charge, Stripe refunds the prorated portion of the percentage cost.

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Can a refund be cancelled?

No, refunds can’t be cancelled. However, you can create a new charge for the customer that is the same amount.

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My customer’s card was declined. What do I do?

  • First, double-check that you entered all card information correctly, including the CVC security code. Often a simple typo is to blame for a declined card.
  • If the card information was entered correctly, but the charge was still declined, there are numerous potential causes. The app will give you as much information about the decline as possible – but most declines are generic, so you may not be able to give your customer a clear reason. At this point, you can politely suggest they your customer contact his or her card issuer, ask for more information, and ask for future charges to be accepted.

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Is Stripe PCI compliant?

Yes. Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm Stripe’s certification in Visa’s registry of service providers. Stripe is also a participant in the PCI Security Standards Council.

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P-C-What? I don’t know what that means.

Payment Card Industry (PCI) security standards are minimum requirements for protecting your customers’ payment card information. Adopted by Visa, MasterCard, American Express, Discover Card, and JCB, PCI compliance is required for all merchants that store, transmit, or process payment card information. Stripe’s Level 1 certification means that you can trust them with your and your customer’s financial data.

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So it’s safe to use ArtBinder Checkout?

Yes. We partnered with Stripe specifically because we knew they would provide our clients with industry-leading security and first-class service. You and your customers are in good hands.

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I still have questions.

For more help with your Stripe account, you can visit Stripe’s customer support page.

For questions about your ArtBinder account, you can visit our help page, where you can submit a help request online. You can also always get in touch via email at help@artbinder.com, or call us at +1.212.896.8922 – we love hearing from you!

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